At svyxshunvord, we take pride in the quality of our floral arrangements and are committed to your satisfaction. This policy outlines our approach to quality guarantees and addressing concerns with fresh flower deliveries.
We guarantee that all flowers are fresh and of premium quality at the time of delivery. Our florists carefully inspect every arrangement before it leaves our studio to ensure it meets our high standards.
Fresh flowers are living products with natural variations in color, size, and form. We select the finest seasonal blooms available, and minor differences from product images are normal and expected.
Due to the perishable nature of fresh flowers and custom arrangements, standard returns are not applicable. However, we stand behind the quality of our work and will address any legitimate concerns.
Flowers are delivered at optimal freshness, but their longevity depends on proper care, environmental conditions, and handling after delivery, which are beyond our control.
If you receive flowers that do not meet our quality standards, please contact us within 24 hours of delivery with:
Your order number and delivery date.
Photographs clearly showing the condition of the flowers.
A description of the specific quality issue.
We will review your concern promptly and work to resolve the situation to your satisfaction.
Depending on the nature of the issue, we may offer:
Replacement: A new arrangement of equal or greater value delivered at no additional charge.
Refund: A full or partial refund to your original payment method, depending on the circumstances.
Credit: Store credit for future floral purchases.
We cannot accept responsibility or provide refunds for:
Natural wilting or reduced longevity due to improper care or environmental factors beyond our control.
Delivery issues caused by incorrect address information provided by the customer.
Refusal of delivery by the recipient or unavailability at the delivery address.
Minor variations in flower varieties or colors due to seasonal availability, when equivalent quality substitutions are made.
Issues reported more than 24 hours after delivery without valid photographic documentation.
Orders can be cancelled or modified up to 24 hours before the scheduled delivery time for a full refund.
Cancellations within 24 hours of delivery may be subject to preparation fees, as flowers may already be sourced and arranged.
Same-day delivery orders cannot be cancelled once processing has begun.
If flowers are not delivered on the scheduled date, please contact us immediately.
We will investigate the situation and arrange either prompt delivery or a full refund, depending on your preference and circumstances.
We are not liable for allergic reactions or sensitivities to flowers or plants. If you or your recipient has known allergies, please inform us during consultation so we can suggest appropriate alternatives.
Your satisfaction matters to us. If you have any concerns about your floral delivery, please reach out within 24 hours:
Address: Whitewater Shopping Centre, The Avenue, Kilbelin, Newbridge, Co. Kildare, W12 D362, Ireland
Phone: +353 45 461 324
Email: info@svyxshunvord.world
We are dedicated to creating beautiful floral arrangements that exceed expectations. When issues arise, we address them promptly and fairly, always prioritizing customer satisfaction and maintaining the trust our clients place in us.